Store Policy

1. GENERAL TERMS

Welcome to Royal Wingss. By accessing and using our website, you agree to comply with and be bound by the following terms and conditions.

We reserve the right to update, modify, or change these policies at any time without prior notice.

2. PRODUCT INFORMATION

All products listed on our website are subject to availability.

We strive to display accurate product descriptions, images, and prices. However, slight variations may occur due to packaging updates or supplier changes.

3. ORDER & PAYMENT POLICY

  • All orders must be placed through our website.
  • Orders will only be processed after successful payment confirmation.
  • We reserve the right to cancel or refuse any order at our discretion.

4. SHIPPING & DELIVERY

  • Delivery timelines may vary based on location and availability.
  • Customers must ensure correct delivery details.
  • We are not responsible for delays caused by third-party courier services.

Important:

Frozen and perishable items must be received immediately upon delivery.

5. NO RETURN / NO REFUND POLICY

Due to the nature of food and frozen products:

  • All sales are final
  • No returns, exchanges, or cancellations are allowed once the order is confirmed
  • No refunds will be issued for perishable goods

This policy ensures product safety, hygiene, and quality standards.

6. DAMAGED OR WRONG PRODUCT

If you receive a damaged or incorrect product:

  • Contact us within 24 hours of delivery
  • Provide order ID and product images

We will review and provide a resolution if applicable.

7. CANCELLATION POLICY

Orders cannot be cancelled once they are processed or dispatched.

8. USER RESPONSIBILITY

Customers must:

  • Provide accurate information
  • Ensure availability during delivery
  • Handle perishable goods immediately after delivery

9. LIMITATION OF LIABILITY

Royal Wingss shall not be liable for:

  • Any indirect or consequential damages
  • Delays due to logistics or external factors

10. RIGHT TO REFUSE SERVICE

We reserve the right to refuse service to anyone at any time without prior notice.

11. CONTACT INFORMATION

For any queries or support, please contact us:

Address: Al Bardi3, Rugaylat Road, Khorfakkan, Sharjah – UAE
Phone: +971 58 129 4304
Email: daniel.amegayi@gmail.com

Thank you for choosing Royal Wingss.

Royal Wings Hub Trading – FZC is a trusted supplier of premium frozen food products including meat, poultry, seafood, and packaged foods. We are committed to quality, reliability, and customer satisfaction.